Our Client Support
SUTTONNet has a strong service ethic, with friendly personal support for all our webhosting and email hosting clients. No call centres, no online tickets or chatbots. When you need to talk with someone in Australia who really understands your business and your website, we're here.
We provide fully managed webhosting and email hosting. Our clients don't need to log into their website's host server, understand hosting jargon and settings or communicate with staff at data centres. We manage all that for you, and leave you free to manage your business.
We assist our clients with many IT questions and help resolve email issues.
SUTTONNet also updates PHP software and hosting settings on all sites which we host. This helps keep the websites and web server secure, at no extra cost to our clients.
All SUTTONNet-built websites that are hosted on our server receive free updates to our inhouse software, as part of our ongoing service commitment.
Using Wordpress? We do host Wordpress websites. We also apply the important, frequent updates that Wordpress sites require, for just a small annual fee. There's no need for your Wordpress site to become outdated and vulnerable to hackers.
Free support 24/7/365
The most important time for many ecommerce and other websites is outside 'normal' business hours. Your customers are home and free to browse and order products. You need to have any web or email problems that might arise on evenings and weekends dealt with quickly. Yet that's just when many webhosting providers offer less support.
SUTTONNet is on call any time that a client's website or email account gives them trouble. This service is nearly always covered by your annual hosting fee.*
Whether your website was designed and built by SuttonNet, or by another developer, or even if we host a single email address for you: we'll give you our best.
We're a small business and we might be temporarily out of reach of phone or computer when you try to contact us. But we check emails and answering machine frequently, every day. And SUTTONNet can access our web server from anywhere that has Internet connectivity. We'll get onto your query and get it resolved as soon as possible.
Not a SUTTONNet client yet? Call us on 02 6454 2346 or email us to get top hosting and support for your business or NFP website and email.
*Conditions apply: eg if your website was built by another developer, we cannot guarantee free support for every website problem which you might encounter. See our service agreement.