Client Support

Bizazz t/a SuttonNet has a strong service ethic with friendly personal support for clients. No call centres, no online tickets or chatbots. When you need to talk with someone in Australia who really understands your business and your website, we're here.

Managed hosting

We provide managed webhosting:

Our clients don't need to log into their website's host server, understand hosting jargon and settings, or communicate with IT staff at data centres. We manage all that for you, and leave you free to manage your business.

We update software and hosting settings on the websites which we host. This helps keep the websites and web server secure.

All Bizazz-built websites that are hosted on our server receive free updates to their inhouse software, as part of our ongoing service commitment.

Using Wordpress? We host a small number of Wordpress websites. We apply the important frequent updates that Wordpress sites require. We don't let Wordpress sites become outdated and more vulnerable to hackers.

Support 24/7/365

The most important time for many ecommerce and other websites is outside 'normal' business hours. That's when customers have free time to browse and order products. Evenings and weekends are when you need to have any web or email problems dealt with quickly. Yet that's just when many webhosting providers offer less support.

When a client's website or email account gives them trouble, Bizazz responds. Urgent calls are accepted any time and addressed promptly. By 'urgent', we mean:

  • the problem will get worse if it's not addressed quickly, &/or
  • the problem impacts our client severely.

We might be temporarily out of reach when you try to contact us; but we check emails and phones frequently. Even if we're on the road, our laptop can access your website's server from anywhere with Internet connectivity.

Experience shows that we out-perform bigger providers on skilled sympathetic service for our clients at critical times. We'll get onto your query and get it resolved as soon as possible.

Visit our dedicated client support website

Not a Bizazz client yet? Call us on 02 6462 0002 or email us to get top hosting and support for your business or NFP website and email.

*Conditions apply to out-of-hours support. Some support calls attract fees. See our service agreement.